AI reception and intake for law firms
Every call answered.
The right cases signed.
TortCall answers, screens the caller, checks conflicts and texts your fee agreement while they are still on the line.
Marisol Ortega
Car accident, rear ended at a light
- Practice area
- Personal injury
- Incident
- Oct 24, Houston, TX
- Language
- Spanish
- Source
- After hours forward
Call answered after hours, in Spanish
Conflict check clear
No match for the caller or the other driver.
Qualified for personal injury
Texas, treated at urgent care, within the limitation period.
Fee agreement texted
Client signed on the call
Countersign link sent to the on call attorney.
Most firms lose the case before anyone picks up
- median wait before a firm answered a new lead
- 13 min
- of firms never answered at all
- 26%
- of calls to firms reached nobody
- About half
Source: Clio secret shopper study of law firms, 2024.
The complaints about answering services, answered
Firms told reviewers the same six things. TortCall is built around each one.
The complaint: Billed by the minute, spam calls included
TortCall: One flat monthly price with unlimited AI calls. Spam is screened out before it costs you anything.
The complaint: Wrong phone numbers and misspelled names
TortCall: The receptionist reads every digit and spelling back to the caller before it saves them.
The complaint: Callers asked the same questions twice
TortCall: Each answer is saved as it is given. A caller who rings back picks up where they left off.
The complaint: A message now, a consult next week
TortCall: Your fee agreement goes out by text during the call, and the client signs before hanging up.
The complaint: Conflict checks read from a script
TortCall: Names from the call are checked against your own conflict list while the caller waits.
The complaint: A week of setup and a number port
TortCall: Keep your number. Forward it to TortCall always, after hours, or when nobody answers.
One call, from the first ring to a signed engagement
Every step is written to the lead's timeline, so you can see exactly what was said and sent.
Answer
Picks up on the first ring, day or night, in English or Spanish. Where the law requires it, it says it is an AI and that the call is recorded.
Screen
Takes the caller's name and number, confirms both back, then asks your questions for the matter: what happened, when, and where.
Check conflicts
Matches the caller and the other side against your conflict list. A possible match goes to your staff before any detail is taken.
Qualify
Applies your rules: the states you take, time left before the limitation date, injury and treatment, and whether they already have a lawyer.
Sign
Texts your fee agreement and packet to the caller's phone and walks them through signing before the call ends.
Countersign
Your attorney gets a text link to review and countersign. The engagement stays pending until they do, then the matter lands in Clio or Filevine.
Intake should not end with a message for Monday. It should end with a signed client and a matter ready for your attorney.
Every way a client reaches you, in one inbox
After hours and overflow
Answers when the office is closed or every line is busy. Your staff take the calls they want, and the receptionist takes the rest.
Urgent calls reach an attorney
Arrests and protective orders page your on call attorney, who can take the call or listen in.
Texts and missed calls
Two way texting on your number. A missed call gets a text back, and the reply becomes a lead.
Web chat, forms and email
A chat widget and a hosted form ask the same questions as the phone. Forwarded Avvo, FindLaw and website emails become leads too.
60 s
Call back while they are still looking
When a web or email lead arrives, the receptionist can call them back within a minute.
Clio and Filevine, filled in for you
A countersigned client becomes a contact and matter in Clio, or a contact and project in Filevine, with the intake answers attached.
Deep on personal injury, ready for four more practices
Each practice area has its own questions and rules, and you can edit both.
Matters it recognizes
- Car, truck and motorcycle accidents
- Slips, trips and other premises injuries
- Medical malpractice
- Injuries at work
What the receptionist asks
- When and where it happened, and who was at fault
- Injuries, and whether they have seen a doctor
- Insurance on both sides, and any police report
- Whether they already have a lawyer
One flat monthly price. Unlimited AI calls.
No minutes to count, no rounding, and no charge for hold time or spam. We share pricing with each firm when we invite it.
Join the waitlistSafeguards on every call
- AI and recording notice wherever the firm's or the caller's state requires it
- No legal advice and no promises about outcomes or case value
- The client signs first, and an attorney countersigns before anything is final
- A signed copy and the signing audit log stored with every agreement
- Recordings and transcripts deleted on the schedule you set
Questions firms ask us
Is TortCall billed by the minute?
No. TortCall is one flat monthly price with unlimited AI calls, so spam and long calls never eat into a quota. We share pricing with each firm as we invite it from the waitlist.
Do I have to change my phone number?
No. You keep your number and forward it to a TortCall number: always, only after hours, or only when nobody picks up.
Can a client really sign during the call?
Yes. The receptionist texts your own fee agreement to the caller and walks them through it before the call ends. Your attorney countersigns from a text link, and the engagement stays pending until they do.
Does it tell callers it is an AI?
Where the firm's state or the caller's state requires it, the receptionist says it is an AI and that the call is recorded. You can also turn on that notice for every call.
How does the conflict check work?
The names from the call are matched against your client and adverse party list, imported from Clio or a spreadsheet. You choose whether a clear result continues on its own or a person reviews every check.
What happens with an urgent call?
An arrest, a detention or a protective order pages your on call attorney by text. They can take the call, listen in, or ask the receptionist to book a callback.
Which languages does it speak?
English and Spanish, and it answers in the language the caller speaks. Each agreement can have a version per language.
Does it work with Clio and Filevine?
Yes. A countersigned client becomes a contact and matter in Clio, or a contact and project in Filevine. Signed webhooks and spreadsheet export cover other systems.
Can my staff step in on a call?
Yes. Your team can listen to a live call, pass the receptionist a note, or take the call over.
How do we get access?
TortCall is invite only while we bring firms on one at a time. Join the waitlist and we will contact you.
Join the waitlist
We bring firms on a few at a time and set up each one with you. Tell us about yours.
- We email you when we can bring your firm on, with pricing.
- You keep your phone number.
- Your own fee agreements, questions and rules.